Meet the Team

Our core team combines hands-on garage door service with straightforward customer communication. We are small enough to stay connected to the work and focused enough to know the communities we serve.

The People You Will Work With

Daniel Mercer

Owner and Lead Technician

Daniel founded Garage Door Repair Pros Kansas City after years of residential maintenance work around the metro. A western Missouri native, he developed his repair-first mindset working on an older family home with his father and still enjoys spending free weekends on practical home projects.

Marcus Reed

Garage Door Service Technician

Marcus works primarily on mechanical troubleshooting, spring problems, opener issues, and general garage door repair. He grew up in the Kansas City area and is the kind of person who wants to understand why a mechanical problem happened, not simply replace the first part that looks suspicious.

Emily Carter

Customer Service Coordinator

Emily helps customers explain what their garage door is doing and organizes the details the service team needs before a visit. She has deep family ties to western Missouri and spends many weekends at youth sports and community events around the Kansas City metro.

How We Work Together

We start by listening. Details such as whether a door made a loud sound, became heavy, stopped halfway, began reversing, or stopped responding to a particular control can help point the inspection in the right direction.

From there, we focus on the actual condition of the garage door system. Daniel and Marcus handle the technical side while Emily keeps communication organized. Our goal is for customers to understand what is happening, what work is being recommended, and what the next step looks like.

Read more about the company on our About Us page, or see the services we provide.

Talk With Us About Your Project

Not sure what failed? Describe the symptoms and we can help determine the right next step.

Call (816) 643-4003

Free — no obligations